Terms of Service

2.1 "Services" refers to the hosting, network, infrastructure, and related solutions provided by r0cket.cloud.

2.2 The Provider reserves the right to modify the content or scope of the Services at any time. The Customer is entitled to terminate the agreement immediately in the event of such changes, subject to the Refund Policy.

3.1 The Customer must provide a valid email for service provisioning and invoicing. It is the Customer's responsibility to keep this contact information up to date.

3.2 Account Security & Updates: The Customer is solely responsible for maintaining the security of their account credentials, SSH keys, and encryption keys. The Customer is responsible for all actions taken by any person using the Customer's account. r0cket.cloud cannot recover lost data due to lost encryption keys. We strongly recommend using strong, unique passwords and 2FA where available. Furthermore, the Customer is responsible for applying necessary security patches and updates to their hosted services and software.

3.3 Right of Withdrawal: Customers purchasing as private individuals may withdraw from the Services within 14 days of the order confirmation, provided the Services have not been used or initialized. Once the Service is provisioned and available for use, the right of withdrawal ceases.

4.1 The Customer agrees not to use the Services for:

• Hosting or launching damaging automated programs (botnets, viruses, worms).
• Sending unsolicited bulk email (spam).
• Distributing content that violates Swedish law (e.g., CSAM).
• Any activity specifically prohibited in our Abuse Policy.

4.2 Customer Responsibility: The Customer is solely liable for faults or deficiencies in the Customer's own software and equipment, and for the legality and security of the Customer Data uploaded to the Service.

4.3 Resource Usage: The Provider reserves the right to suspend or limit Services if the Customer's account unduly stresses system resources (e.g., CPU, RAM, Disk I/O) to the point of degrading performance for other users ("Noisy Neighbor").

4.4 Freedom of Expression: We operate under Swedish law and strongly support freedom of speech. We will not terminate services based on political pressure or foreign court orders unless they align with Swedish law and are enforced by a Swedish court.

4.5 Bandwidth & Fair Usage: All services include unlimited bandwidth for standard hosting workloads at no additional cost. For usage that is predominantly transit traffic (routing traffic through our network to external destinations), we reserve the right to pass through actual bandwidth costs at our wholesale rate or limit port speed. Unlike hyperscalers, we do not profit from bandwidth — any charges reflect our actual upstream costs.

4.6 Outbound Email (SMTP): To maintain IP reputation and prevent spam, outbound traffic on TCP ports 25, 465, 587, and 2525 is blocked by default. Customers requiring these ports must request an exemption via a support ticket, subject to approval and justification.

5.1 Fees are as stated on the r0cket.cloud website. We reserve the right to change fees, effective upon the next subscription period.

5.2 Payments are accepted via Crypto currencies, Physical Gold, and other methods provided.

5.3 Services are generally invoiced monthly in arrears. However, certain payment methods (such as Physical Gold or Cryptocurrencies) or specific Services may require payment in advance. Services are renewed subject to due payment.

5.4 Physical Gold Requirements:

• Minimum: 2g recognized bullion bars.
• Restrictions: No coins, jewelry, or loose gold.
• Process: Verification required. Costs deducted from value.

5.5 Late Payments:

• 3 Days Overdue: Service suspension. Data preserved but inaccessible.
• 7 Days Overdue: Contract termination. All data is PERMANENTLY DELETED.

Refund Policy

• No Refunds for Anonymous Methods: Due to the nature of Cryptocurrencies, Physical Gold, and Cash, payments made via these methods are non-refundable.
• Other Methods: Pro-rated refunds may be issued at our discretion for other traceable methods, minus transaction fees.
• Abuse: No refunds are issued if services are terminated due to violation of Terms or Abuse Policy.

6.1 The Provider collects only data necessary for service provision (email). See our Privacy Policy.

6.2 No Logging: We strictly do not log IP addresses, traffic content, or DNS queries.

6.3 The Provider may disclose customer information only if compelled by a competent Swedish authority or court of law.

6.4 Backups & Data Loss: Use of the Services is at the Customer's own risk. The Customer is solely responsible for creating and maintaining backups of their Data. The Provider is not liable for any data loss.

We guarantee a network uptime of 99.9% during any monthly billing cycle.

If we fail to meet this guarantee, the Customer is eligible for a service credit of 5% of their monthly fee for every hour of downtime, up to a maximum of 100% of the monthly fee. Credits must be requested within 7 days of the incident.

Exclusions: The following circumstances are excluded from the uptime calculation:

• Scheduled maintenance (notified at least 24 hours in advance).
• Emergency maintenance (critical security updates).
• Issues caused by the Customer (e.g., misconfiguration, DDoS attacks against the Customer).
• Force Majeure events (as defined in Section 12.1).
• Suspension of services due to violation of these Terms.

8.1 The Provider or its licensors hold all rights, including intellectual property rights, to the Services and related documentation.

8.2 Customer Ownership: The Customer retains all rights, including intellectual property rights, to the Customer Data and Customer Software uploaded to or created within the Service. r0cket.cloud claims no ownership over your data.

9.1 Each party undertakes not to disclose to third parties any information regarding the other party's activities which may be deemed confidential, without the other party's prior written consent, except as required by law or court order.

9.2 This confidentiality obligation applies during the term of the Agreement and for a period of three (3) years after termination. The confidentiality of Customer Data applies indefinitely.

10.1 Disclaimer: The Services are provided "as is" without warranties of any kind. The Provider is not responsible for inaccuracies, errors, or data loss.

10.2 Limitation of Liability: To the extent permitted by law, the Provider's total liability shall not exceed the amount paid by the Customer for the Services during the 12-month period preceding the claim.

10.3 Indemnity: The Customer agrees to indemnify and hold the Provider harmless from any claims arising out of the Customer's use of the Services or violation of these Terms.

11.1 These Terms are effective upon the first use of the Services.

11.2 The Provider may terminate the Services immediately if the Customer breaches these Terms (including Section 4.1), fails to pay, or as required by law.

11.3 The Provider reserves the right to terminate the Services for any reason by providing the Customer with thirty (30) days' written notice ("Termination for Convenience").

12.1 Force Majeure: Neither party is liable for failure to perform due to circumstances beyond their control (e.g., natural disasters, war, strikes).

12.2 Assignment: The Customer may not assign rights under these Terms without prior written approval.

12.3 Entire Agreement: These Terms represent the entire agreement between the parties.

12.4 Governing Law: These Terms are governed by the laws of Sweden. Disputes shall be resolved exclusively in Swedish courts.

12.5 Sanctions Compliance: The Customer warrants that they are not subject to sanctions imposed by Sweden, and will not use the Services for the benefit of any entity sanctioned under Swedish law.